Question: What are the 4 Es of telephone etiquette?

What are the 4 things you should be sure to do when speaking on the phone?

10 tips for effective communication on the telephonePrepare for the call. Be clear about what you want to achieve. Remember the other person has no non-verbal cues. Think about your tone of voice. Make sure you listen carefully. Speak clearly and be succinct. If you dont understand something, ask.More items •Apr 20, 2015

What are the 4 main elements of cell phone etiquette?

Phone EtiquetteAnswer the call within three rings.Immediately introduce yourself.Speak clearly.Only use speakerphone when necessary.Actively listen and take notes.Use proper language.Remain cheerful.Ask before putting someone on hold or transferring a call.More items •Jul 23, 2020

Why am I afraid of talking on the phone?

While performance anxiety is the most common reason for telephone phobia, some people may also develop an irrational fear of telephones because of post-traumatic stress disorder (PTSD). PTSD causes the suffer to avoid triggering situations and events, which bring back memories of a past trauma.

How can I talk confidently on the phone?

How to Sound More Confident on the PhoneTell, Dont Ask. Sentence Structure. Intonation.Be Prepared. Dont use Filler Phrases. Speak with Authority.Smile.Speak Slowly and Deeply.Assume Proper Form.May 19, 2020

How do you end a call professionally?

To end the call politely, try one of these closing statements:My apologies once again for any inconvenience. Thank you for your call.Im happy we could make this right for you. Have a wonderful day.Thank you for calling. We appreciate your business.Apr 19, 2021

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