Which one is the most appropriate telephone etiquette?
Answer the phone, thank the person for calling and then ask them politely whether it is alright if you put them on hold for a few seconds. Another important thing—asking is not enough. Wait for the person to respond.
Why is proper phone etiquette important?
Proper phone etiquette is essential to your company because its usually the first contact point for a customer and represents how your business will treat them in other conversations. Make sure to leave a great, lasting impression on every customer who calls your business.
What is a telephone etiquette?
What is phone etiquette? Phone etiquette is the way you use manners to represent yourself and your business to customers via telephone communication. This includes the way you greet a customer, your body language, tone of voice, word choice, listening skills and how you close a call.
What should you not do on a call?
Lets take a look at the top ten things you should avoid doing when you answer the phone:Skip The Speaker Phone. Ditch The Chewing Gum. Avoid Distractions. Eliminate Inconsistencies. Limit Background Noises. Dont Whisper. Dont Shout. Do Not Use Poor Equipment.More items •15 Apr 2014
What is the first thing you must Uttar when you pick up a call?
Explanation: The first thing you must do is utter your full name and designation. After your own introduction, ask the caller to reveal his name and designation. 5. Which of these should be kept in mind while receiving a call?